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AmCham News
Issuance of Contact-Tracing Devices to Migrant Workers
From 18 October 2020, MOM will be issuing new wearable Contact-Tracing (CT) devices to your migrant workers over the next few weeks. The CT devices will be distributed with the support of the Forward Assurance and Support Teams (FAST) to migrant workers living in...
National Wages Council (NWC) Supplementary Guidelines 2020/2021 and updated Tripartite Advisory on Managing Excess Manpower and Responsible Retrenchment (TAMEM)
Click here to view the infographics. The National Wages Council has recently concluded its second set of meetings for the year and published the guidance from the National Wages Council (NWC) Supplementary Guidelines 2020/2021 and the updated Tripartite Advisory on...
AmCham’s 2020 Hong Kong Survey Results
AmCham is pleased to announce the release of the 2020 Hong Kong Survey results. Hong Kong has been experiencing renewed turmoil in the form of ongoing protests sparked by the extradition bill of 2019 and the new National Security law (NSL), compounding...
MOM’s Updates and Announcements
Click here to view MOM's latest updates and announcements.
GoBusiness COVID-19: Business Travel Pass
One of Singapore’s key value propositions is its position as an air and business hub. This includes the ease with which executives based in Singapore can travel around the region for work, to oversee regional operations. Unfortunately, the ease of travel has been...
AmCham’s 2020 Manpower Survey Results: Inclusivity in the Workplace Amid Global Uncertainty
AmCham is pleased to release the latest results of its annual Manpower Survey. Between April 20 and May 10, 2020, AmCham conducted a survey of its members to understand the recruitment and retention issues facing firms, the balance of foreigners in the local...
MOM’s Updates and Announcements
Minister for Manpower Mrs Josephine Teo’s Remarks on Jobs Situation Report [New 7 Sep] To better monitor the labour market situation and understand the needs of retrenched workers, MOM conducted a survey in June 2020 with residents retrenched in 1Q 2020. This...
MOM’s Updates and Announcements
Final Reminder - Employers to Ensure Workers Undergo Routine Testing by 5 September [New 1 Sept] Workers staying in dormitories, workers in the Construction, Marine and Process sectors and personnel who go into the work sites, are required to undergo Rostered Routine...
Digital Leadership Readiness in Singapore Survey
Digital transformation encompasses all aspects of business with a focus on customer-or-market driven strategies. Transformation requires leaders to create a compelling vision of the digital journey, to develop organization capability and to lead the change. AmCham...
Member News
Virtual Workshop – Master Digital to Lead in the New World Of Customer Experience
Date: Tuesday, October 27, 2020
Time: 10:00 AM
The path to recovery in the current downturn lies in the strength of a brand’s digital experience.
From placing an order to submitting a service request or paying a bill, the most effective digital experiences enable customers to easily complete their desired tasks.
It’s more important than ever to identify where the experience gaps are in the digital customer journey, to measure and improve your digital content and web/app experience, so that you can create interactions that are emotionally engaging, and better connect with customers so they want to return.
Join Qualtrics and a select group of your peers on October 27 at 10:00 AM for this virtual workshop to discover how you can digitize your business strategy and find your competitive advantage in the new world of CX. Drawing upon real-life examples of brands that are successfully navigating the digital opportunity our team of CX experts will take you through:
– How business models have been transformed
– Digitising your business strategy
– Experience Management in the digital era
– How organizations are closing the digital experience gap
– Kickstarting your digital CX program
Spaces are limited for this opportunity to share knowledge and best practice. Please reserve your seat here.
ServiceNow Extends Agreement with Microsoft for Highly Regulated Singapore Industries
ServiceNow’s Managing Director for Singapore, Wee Luen Chia ServiceNow has recently announced it's Now Platform® and SaaS solutions will be available on Microsoft Azure in Singapore, accelerating digital workflow innovation with NCS for enterprise and...
Uncovering Blind Spots: Agoda Gets Back to Business With Intelligent Insights
Date: Wednesday, October 21, 2020 Time: 11:00 AM Research and insight teams are under the spotlight like never before as they rush to understand how consumer perceptions and habits continue to change throughout the pandemic. It means teams need a regular pulse...
Dow and Sports Singapore: Others see an old shoe. We see the future.
Leading materials science company Dow and national sports agency Sport Singapore (SportSG) today announced a pioneering partnership to catalyse circular economy solutions in Singapore. Drawing on its technological and R&D expertise and track record of...
Business Women Grow Economies: Singapore is Next
Check out the recent research developed by Accenture and WEConnect International, and supported by The American Chamber of Commerce (AmCham) Singapore, that explored the benefits of growing the number of women-owned businesses and highlights barriers faced by...
FedEx – Business Recovery: Think Cycles, Not Straight Lines
Written by Kawal Preet, President, AMEA, FedEx Express, the byline outlines the insights FedEx has gathered on business recovery. It covers the following stages of business recovery: Forbearance: Handling the business when odds seem stacked against the company...
TEASPEC Takes To The Mandrake’s
London — Singapore-based TEASPEC on Tuesday was unveiled as part of Mandrake Hotel London’s inaugural Shamanic Tea Experience (STE). The event, which was hosted at Mandrake Hotel’s acclaimed YOPO estaurant, captures the imagination by displaying the most exotic teas...
SAIAC Consulting Business Report August 2020
The recent economic downward curve has gotten many governments to dig deep into their pockets, coughing out stimulus in the amounts never done before. This, undoubted, is one of the worst recessions the world has experience. An "Economic Re-Set", aka, a total economic...
THE ERA OF THE “BELOW ZERO ECONOMICS”
The world has experienced various slowdowns in economies, most attributed to the property and financial market crash. When bad times happens, people return to the basics. What are the “new basics” and how to sustain future businesses? From sustaining healthcare...
AmCham Updates
Issuance of Contact-Tracing Devices to Migrant Workers
From 18 October 2020, MOM will be issuing new wearable Contact-Tracing (CT) devices to your migrant workers over the next few weeks.
The CT devices will be distributed with the support of the Forward Assurance and Support Teams (FAST) to migrant workers living in purpose-built dormitories. Workers living in other types of accommodation will be issued their devices at Regional Screening Centres (for Rostered Routine Tests). Self-collection points will be set up for workers residing in decant sites and other forms of accommodation. Employers and workers will be informed of the collection dates subsequently.
Please see the press release here.
National Wages Council (NWC) Supplementary Guidelines 2020/2021 and updated Tripartite Advisory on Managing Excess Manpower and Responsible Retrenchment (TAMEM)
Click here to view the infographics.
The National Wages Council has recently concluded its second set of meetings for the year and published the guidance from the National Wages Council (NWC) Supplementary Guidelines 2020/2021 and the updated Tripartite Advisory on Managing Excess Manpower and Responsible Retrenchment (TAMEM).
Since March 2020, the economic fallout from the COVID-19 pandemic has become more widespread. The Singapore economy has entered a recession, with more slack in the labor market and mounting pressure on employers to retrench. The NWC 2020/2021 Supplementary Guidelines provide employers with updated guidelines to sustain businesses and save jobs under these challenging circumstances.
The NWC calls on employers to work closely with employees with a view to helping each other move towards the recovery phase. This includes seeking employees’ support to implement temporary wage cuts to the extent needed to minimize retrenchments. Any wage cuts should be reasonable considering the sector’s and company’s performance and outlook, with regular reviews to restore cuts to wages in a timely manner in tandem with business recovery. Notwithstanding the necessity of wage cuts to save jobs, employers should continue giving special consideration to low-wage workers.
To emerge stronger from this crisis, employers and employees should take a longer-term view in retaining workers to preserve and upgrade capabilities, including retraining and redeploying workers, instead of retrenching. The NWC strongly recommends for employers that do not have a Flexible Wage System (FWS) to urgently implement it, as this would give them the flexibility to navigate economic uncertainty, increase job security for employees, and ensure that wages are fairly and more quickly restored in tandem with eventual business recovery.
The NWC reiterates that retrenchment should be a last resort. If employers have to retrench workers, the updated TAMEM provides guidance to employers on how to do so in a responsible and sensitive manner.
Read the guidance here.
AmCham’s 2020 Hong Kong Survey Results
AmCham is pleased to announce the release of the 2020 Hong Kong Survey results. Hong Kong has been experiencing renewed turmoil in the form of ongoing protests sparked by the extradition bill of 2019 and the new National Security law (NSL), compounding disruptions caused by the COVID-19 pandemic. AmCham conducted an online survey from 28th July to 16th August 2020 of its members to ascertain businesses’ attitudes towards the ongoing situation in Hong Kong. This survey follows an earlier study done by AmCham Singapore in August 2019 on the impact of the protests in Hong Kong sparked by the so-called extradition bill.
To find out more about other AmCham publications, click here.
Members’ News
Virtual Workshop – Master Digital to Lead in the New World Of Customer Experience
Date: Tuesday, October 27, 2020
Time: 10:00 AM
The path to recovery in the current downturn lies in the strength of a brand’s digital experience.
From placing an order to submitting a service request or paying a bill, the most effective digital experiences enable customers to easily complete their desired tasks.
It’s more important than ever to identify where the experience gaps are in the digital customer journey, to measure and improve your digital content and web/app experience, so that you can create interactions that are emotionally engaging, and better connect with customers so they want to return.
Join Qualtrics and a select group of your peers on October 27 at 10:00 AM for this virtual workshop to discover how you can digitize your business strategy and find your competitive advantage in the new world of CX. Drawing upon real-life examples of brands that are successfully navigating the digital opportunity our team of CX experts will take you through:
– How business models have been transformed
– Digitising your business strategy
– Experience Management in the digital era
– How organizations are closing the digital experience gap
– Kickstarting your digital CX program
Spaces are limited for this opportunity to share knowledge and best practice. Please reserve your seat here.
ServiceNow Extends Agreement with Microsoft for Highly Regulated Singapore Industries
ServiceNow’s Managing Director for Singapore, Wee Luen Chia
ServiceNow has recently announced it’s Now Platform® and SaaS solutions will be available on Microsoft Azure in Singapore, accelerating digital workflow innovation with NCS for enterprise and government customers.
ServiceNow is highly committed to supporting Singapore’s Smart Nation agenda. This announcement is a major milestone in support of this agenda; and is an outcome of regular, open conversations on how to help Singapore organizations leverage digital transformation to deliver smart experiences and improve productivity
As Singapore prepares for the next phase of COVID recovery, a key focus for all industries will be to build capabilities in new technologies that are important for a Smart Nation.
ServiceNow is enabling seamless delivery of critical digital services while assisting customer’s data hosting in the territory. From January 2021, Government agencies and highly regulated industries, including Financial Services, can better connect employees and customers with workflows.
NCS, a ServiceNow and Microsoft technology partner to Singapore Government and highly regulated industries, said: “With ServiceNow and Microsoft, NCS is able to offer best-of-breed solutions for our clients to enable them to accelerate the implementation of secure, digital workflow automation, especially for highly regulated organizations that rely on local data residency” – Keith Leong, Managing Director, Global Delivery, NCS.
Read more here.
Uncovering Blind Spots: Agoda Gets Back to Business With Intelligent Insights
Date: Wednesday, October 21, 2020
Time: 11:00 AM
Research and insight teams are under the spotlight like never before as they rush to understand how consumer perceptions and habits continue to change throughout the pandemic. It means teams need a regular pulse to uncover blind spots and ensure their business is moving in the right direction. But with limited budget and resources, How?
On October 21, 2020, at 11:00 AM, join the online travel agency, Agoda, as the company explains how it is working with Qualtrics to capture and leverage intelligent insights helping it get back to business with confidence.
What you’ll learn from this webinar:
- Discover how to capture, integrate and act on insights captured inside and outside the business
- How to unlock lasting business value with easy-to-manage longitudinal studies
- How to ensure every stakeholder is able to find value and action through insights
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